When clients come to us with a project the first thing we do is review the program with the client, confirm instructions and log the information into our system.
Set-up project review meetings with production departments as needed.
Next we receive files and a record layout. We log files upon receipt; verify quantities, send confirming email to customer of file receipt and quantity.
Format files for in house production.
Pre-Production
Submit instructions to Data Processing
Make programming changes to files
Perform address hygiene/CASS certification
Postal presort files to maximize discounts
Quality check all file work
Analyze mailing to determine possible drop ship savings
Calculate, print and send postage requests to client
Create sign-off’s
Quality check sign-off’s
Fax, Fedex or email PDF sign-offs to client for approval
Run samples and deliver to Customer Service
Submit instructions to Lettershop
Set up bindery equipment for job
Set up insertion equipment for job
Submit first 1,000 production samples to Post Office for approval (Merlin)
Upon Client Approval
Begin personalization – quality checks every 20 minutes
Begin bindery production – quality checks every hour
Begin insertion production – quality checks every hour
Enter Mail.Dat files into Postal One system
Sort mail into trays/bags and pallets
Every pallet of mail is quality checked to ensure it meets USPS standards
Submit mail to Post Office with associate documentation
Load trucks for delivery
Package and mail all samples
Continuously Through the Program
We receive materials and check them for quantity and condition and log them into the system
Reconcile inventories
Quality control procedures are strictly adhered to.
